As a top lender focused on getting people into homes and keeping ransomware out of its IT environments, the stakes are high to move fast but securely. Find out why the company chose Illumio's Zero Trust segmentation to protect its hybrid cloud applications, reduce ransomware risk, and meet growing business demands....
Published: Jun 07, 2022
Our world of work continues to change at an ever-increasing pace—amidst more threats, and new security challenges.
The IT world is continually changing and so is the threat landscape. Workforces need to be able to work from anywhere, which presents new security challenges for IT and security operations teams....
Published: Apr 06, 2022
Cyberattacks have been rising steadily over the past two years as digital transformation has led to a more hybrid and hyperconnected world. The bottom line: Breaches are now inevitable — but cyber disasters don’t have to be.
New research from Enterprise Strategy Group (ESG) surveyed 1,000 IT and security...
Published: Jun 07, 2022
Field service technicians are often the only physical point of contact people have after buying a product warranty or service. The speed and accuracy of the service your team provides has a profound impact on the reputation of your brand. To provide differentiating service, field service management (FSM) functions need:...
Published: Apr 21, 2022
Help your workforce prepare for what’s next.
An agile, ready workforce can help your organization take on new challenges in a fast-changing world.
In this whitepaper, get insights from the i4cp Workforce Readiness report on how to accelerate workforce readiness by:
Developing a learning culture of...
Published: Apr 22, 2022
IT organizations are trying to keep their businesses running while migrating to modern, future-proof approaches. To understand cloud native application trends, ESG surveyed 387 IT professionals at organizations in the U.S. responsible for evaluating, purchasing, managing, and building application infrastructure.
This...
Published: Jun 17, 2022
Security automation has the power to help enable enterprise transformation through improving operational efficiency, reducing incident response times, streamlining security team processes, and addressing skill gaps. But how much is really being automated? Security Weekly, in sponsorship with ServiceNow, conducted the “5...
Published: Apr 13, 2022
Learn how organizations can use agile financial systems to facilitate subscription growth by supporting new business models and reacting quickly to new opportunities.
Published: Apr 20, 2022
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also...
Published: Apr 13, 2022
COVID-19’s far-reaching impacts have thrashed many companies’ Plan-A strategies, yet the pandemic offers rich learning opportunities on operational resilience. Leaders will need these insights to navigate crises and disruptions that will arise long after this coronavirus subsides. Just ask executives within...
Published: Apr 06, 2022
Are organisations considering the essential foundations for digital transformation programmes to succeed?
Our research found that 98% of businesses consider digital transformation to be a high priority, yet pressure to implement a plan can lead to changes being introduced that aren't supported infrastructurally....
Published: May 18, 2022
The eternal technology question seems to be, “Build or buy?” It is usually posed when a technology capability is mature enough that it has some open source options and there’s a defined market need, but not so mature that an entire discipline exists that has evolved
over many years,...
Published: May 27, 2022
This MIT Sloan Management Review Executive Guide covers why culture is the greatest barrier to success, how actioned analytics drive new customer value, and how your organization can build analytics agility to accelerate business impact.
Published: May 09, 2022
This report by Aberdeen reveals the role and impact of customer operations on service and back-office activities—highlighting how leading firms build and manage a top-notch customer operations program that rewards them with loyal clientele, agility, efficiency, and reduced costs.
Published: Apr 13, 2022
