This report by Aberdeen reveals the role and impact of customer operations on service and back-office activities—highlighting how leading firms build and manage a top-notch customer operations program that rewards them with loyal clientele, agility, efficiency, and reduced costs.
Published: Apr 13, 2022
Our world of work continues to change at an ever-increasing pace—amidst more threats, and new security challenges.
The IT world is continually changing and so is the threat landscape. Workforces need to be able to work from anywhere, which presents new security challenges for IT and security operations teams....
Published: Apr 06, 2022
Personalizing content for a customer online is key to breaking through the noise. Yet brands face challenges that prevent them from providing these seamless, relevant experiences. The result is fractured communications and limited visibility into customer needs.
Machine learning can help you offer more relevant customer...
Published: Apr 25, 2022
Organizations looking to remain competitive find themselves in a vortex of digital acceleration, continually looking for innovations they can bring to bear on the market. However, while the accelerated adoption of digital innovations can move an organization forward, the strain they put on networks may be a ticking time...
Published: May 04, 2022
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also...
Published: Apr 13, 2022
Hybrid IT and the adoption of work-from-anywhere (WFA) strategies have led to the exponential expansion of new network edges. And for many organizations,
this has resulted in an expanded and fragmented attack surface that has become a perfect opportunity for bad actors to launch cybersecurity attacks from new
attack...
Published: May 04, 2022
Healthcare has a customer experience problem, and it’s impacting both care quality and the bottom line.
With digital engagement tools and a strong cloud-based infrastructure, the fullcycle consumer experience available to airline frequent flyers and Amazon retail shoppers can now remove the friction of interacting...
Published: Mar 21, 2022
While details are murky in terms of what recovery from Covid-19 will look like, one thing is abundantly clear for enterprises around the world: the importance of expanding and securing their digital business footprint. Covid has driven companies to increase remote work and collaboration capabilities, migrate more assets...
Published: Mar 24, 2022
Predict business outcomes, drive value, increase developer productivity, and accelerate innovation in your organization by reconsidering how your business builds intelligent applications. Read the IDC whitepaper from AWS and Nvidia to learn how Amazon SageMaker and deep learning on AWS help solve typical development challenges...
Published: Apr 25, 2022
See how Algolia customers accelerate revenue in this commissioned study by Forrester Consulting. The e-commerce industry is highly competitive and challenging. When you invest in search and discovery experiences, you want to know you’re getting your money’s worth. That’s why Forrester Consulting interviewed...
Published: Jun 24, 2022
Enter zero trust; a cybersecurity philosophy on how to think about security and how to do security. Zero trust is based upon the principle of “trust nothing, verify everything” and focusing on protecting resources regardless of where they are physically or digitally and to never trust anything...
Published: May 30, 2022
How has the COVID-19 pandemic and the necessity of the distributed, anywhere workforce shifted the future of work? Forrester Consulting conducted a survey, commissioned by VMware, to global future-of-work decision-makers with responsibility for strategy and security from various global industries on how the challenges...
Published: Jun 17, 2022
The SentinelOne Complete Ransomware Guide will help you understand, plan for, respond to and protect against this now-prevalent threat. This guide offers examples, recommendations and advice to ensure you stay unaffected by the constantly evolving ransomware menace.
Published: May 30, 2022
Every organization is now defined by the digital services it delivers. From engaging customers with new experiences to building new revenue opportunities, and driving digital-first touchpoints that protect and enable customers and communities, these services have never been more essential. As part of VMware’s work...
Published: Jun 17, 2022
