The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging retailers to do all they can to improve their online close rate and reduce the instances of abandoned shopping carts.
A new study by Genesys, however, has revealed that many retailers in Romania...
Published: Oct 12, 2020
The way businesses operate will change long after the COVID-19 pandemic is over. In one form or another, social distancing is here to stay. And that simple fact alone will have a significant impact on the way business interactions will be managed from here on in.
It’s clear that the way we do business is being...
Published: Oct 09, 2020
Customers are turning to the cloud to reduce capital expenses and increase agility as part of their digital innovation (DI) initiatives. Despite the benefits, cloud migration results in business-critical data and services being scattered across clouds and data centers. This leads to an expanded attack surface and a corresponding...
Published: Oct 21, 2020
Organizations of all types and sizes are turning to virtual desktop infrastructure (VDI) and the latest in end-user computing (EUC) to replace physical desktop systems and deliver greater mobility, manageability, and security for their anytime, anywhere workforces.
Individuals move frequently from location to location,...
Published: Oct 22, 2020
When technology is the core of your business, managing risk is a 24/7 concern.
There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised....
Published: Sep 24, 2020
The "US Customer Experience Decision-Makers' Guide" is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations.
Find out more about your customers’ preferences and gain insights into what they value in customer experience. With information...
Published: Oct 12, 2020
This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process...
Published: Oct 05, 2020
Can’t meet face to face with agencies, clients, consultants and customers? Try these tips for collaborating together in a shared Slack channel.
Anyone who works with external partners will stress the importance of face time. From creative agencies hunkering down at a company’s headquarters for a week of...
Published: Sep 24, 2020
Amazon Web Services (AWS) is the largest provider of cloud computing services worldwide. AWS pioneered Infrastructure-as-a-Service (IaaS) and is rapidlyenhancing its Platform-as-a-Service (PaaS)—enabling customers to accelerate software development and streamline operations. While AWS offers security functionality,...
Published: Oct 21, 2020
Global business is interspersed with a diversity of industrial sectors, united by a single, common communication thread that is key to any business: email connectivity.
Email continues to be the most popular attack vector, via organizations at their email perimeters, from inside the organization (through compromised...
Published: Oct 26, 2020
Companies across various industries are seeking to integrate AI & machine learning (ML) into workflows for a wide range of essential processes, including customer service, supply chain, operations, and strategic decision-making. However, it can be difficult for today’s leaders and their teams to separate the...
Published: Oct 05, 2020
Learn how a global investment firm of 1,400 employees made an immediate transition in response to Covid-19.
This story is part of an ongoing series exploring how organisations are supporting remote work during the Covid-19 crisis. We hope these stories provide actionable tips and inspiration that organisations can...
Published: Sep 24, 2020
Over the past few weeks, we’ve all been challenged to rethink how our teams work together. We’ve had to find new ways to maintain organisational agility, while making sure employees stay engaged.
But those adaptations alone simply aren’t enough. Business and technology leaders still need to meet...
Published: Sep 24, 2020
Ransomware is the fastest growing global malware threat and one that often catastrophically impacts an organisation. However, there is little economic value for ransomware attacks on organisations with strong cybersecurity and hardened backup environments.
Make sure that describes your organization by following the...
Published: Oct 19, 2020