Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also...
Published: Apr 13, 2022
From the rise of data analytics to new needs in budgeting, the shift to value-based medicine is bringing a fresh set of challenges to healthcare CFOs. How can you best meet these new demands and turn change into opportunity? This Becker’s Hospital Review eBook compiles 10 must-read articles that offer executive tips,...
Published: Apr 20, 2022
Our world has never moved faster in terms of cyber threats, security technology innovations and overall business transformation. The complexity of today’s environment can feel overwhelming, but some of us thrive on navigating this modern world and turning complexities into advantages.
In the spirit of creating...
Published: Jun 08, 2022
Explore the top four business imperatives currently driving technology excellence and the combination of three essential objectives that guide the imperatives: connections for foundational strength, nurturing of people and the best experiences for them, and continuous, game-changing innovation. It’s only when you...
Published: Apr 13, 2022
How can service organizations and discreet manufacturing unearth new revenue streams, and ensure post-sales experience quality? The answer is in the aftermarket.
Discover the five top questions to consider for evolving your experience, and the data and insights you need to drive differentiation and value in this new...
Published: Apr 13, 2022
The challenge for today’s enterprises is to extract the most value from their data. To do so, companies are moving their analytics workloads to the cloud and modernizing their applications, with the goal of extracting that value with increased efficiency, productivity, and cost savings. Companies are moving to the...
Published: Feb 08, 2022
Cybersecurity attacks continue to grow in number, in complexity and in impact. State and local government entities are not immune, and the ransomware attacks on the Colonial Pipeline and meatpacker JBS USA demonstrate how cyberattacks can affect daily life.
Read now to discover the 5 steps towards cybersecurity resillience...
Published: May 04, 2022
Your organization has tremendous opportunities within its grasp: opportunities that spring from connecting your trusted data to your people so they can use it to accelerate your value creation agendas. Intelligence gleaned from this data can be used to power innovation that in turn drives greater customer loyalty, more...
Published: Feb 08, 2022
The light at the end of the pandemic tunnel has also illuminated some continued opportunities The tragic and challenging times we’ve lived through have been a catalyst for some brilliant ideas, especially around reimagining operational models. But the continued fluidity in how your employees work continues to strain...
Published: Apr 13, 2022
Many organizations underestimate the security risks of the cloud, often assuming public cloud providers will take care of any issues. Unfortunately, they won’t — especially when it comes to securing dynamic multi-cloud and hybrid environments.
This ebook examines often overlooked cloud security challenges...
Published: Jun 07, 2022
Explore the top four business imperatives currently driving technology excellence and the combination of three essential objectives that guide the imperatives: connections for foundational strength, nurturing of people and the best experiences for them, and continuous, game-changing innovation. It’s only when you...
Published: Apr 13, 2022
Legacy ECM solutions simply can't keep up with the way you work today. Work is more mobile, more collaborative, more agile. Business processes must be intelligent. And customer expectations never stop growing.
Fortunately, cloud-based ECM solutions are rising to the challenge. Our new eBook, Box and...
Published: May 13, 2022
A guide on how a workforce management strategy can help manage the hospitality labor problem.
Published: Aug 19, 2021
Organizations need to shift their security strategy to secure the new ways work gets done. That takes a “never trust, always verify” approach that starts with devices and goes further than other zero trust security methods.
In this eBook, we’ll explore the industry-leading zero trust framework,...
Published: Jun 07, 2022
