This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process...
Published: Oct 05, 2020
This whitepaper explores how machine learning can make your HR and finance ERP solutions smarter and more agile and efficient.
Read now to discover how Workday leverages AI to deliver value you can trust.
Published: Feb 05, 2020
In this report by Quadrant Knowledge Solutions, you will receive a detailed short- and long-term analysis of the global SD-WAN market, including growth opportunities, emerging technology trends, market trends, and future market outlook. The forecast analysis includes geographical revenues, revenue type, and industry segmentation....
Published: Jan 31, 2020
We surveyed 998 executives around the world, across multiple industries, and one thing was clear: organizational agility is the key to driving digital growth.
Agile leaders are two times more likely to see a significant share of their revenues come from digital streams. Read the report for more key findings, including: ...
Published: Mar 24, 2020
Even with a comprehensive multi-layered protection solution in place, no organisation can prevent every endpoint attack. When an attack occurs, security operations centre (SOC) teams need fast, effective response actions to mitigate the damage from a breach. A key factor in improving incident response processes is lowering...
Published: Jan 22, 2021
The workplace is more diverse than ever—especially when it comes to generational representation.
This whitepaper can help you better understand the differences between each generation and offers unique strategies for boost engagement across the entire workforce.
Read now.
Published: Feb 05, 2020
SPI Research, the leading independent technology services research firm, has released its 2020 Professional Services Maturity Benchmark™.
This report takes an in-depth look at key performance indicators across the industry and discusses why top performers grew both revenue and new jobs at almost twice...
Published: Apr 27, 2020
Learn how to keep up with it all in this webinar replay.
Jeff Selingo and leaders from the University of Virginia and Cornell University discuss trends and predictions for the next 10 years, strategies for best serving your staff and students and the technology you need in order to adapt.
Published: Apr 27, 2020
Make a fully formed technology decision.
There’s a lot to consider when choosing the right technology partner for your organization. How can you tell which digital operations platform is right for your needs?
Find out in this issue of The Forrester Wave™. Expert analysts have researched, analyzed,...
Published: Dec 15, 2020
Download this whitepaper to discover how to protect your backup and recovery infrastructure from attacks.
Published: Dec 22, 2020
A majority of companies worldwide have an ad-hoc telecommuting policy. Most organisations likely adopted these procedures to temporarily accommodate a valued employee, or group of employees, unable to work at a physical office location for some reason. This practice has resulted in many businesses never intentionally...
Published: Jan 15, 2021
Finance leaders at professional services firms need data from across their organizations in order to keep an accurate pulse on financial performance. This isn’t so easy to do without one source of truth for data.
Join us for this CFO webinar to learn how you can:
Identify bottlenecks in gathering data...
Published: Oct 28, 2020
Thought leaders from Workday, Deloitte, GE Power, and Thomson Reuters discuss the relationship between CIOs and CFOs.
Learn how you can collaborate to better drive innovation.
Published: Oct 28, 2020
The University of Tampa never planned to implement a work-from-home culture when it adopted Workday. But this spring, the university went 100 percent remote in three days without skipping a beat.
Learn how Workday helped this educational institution seamlessly make the switch.
Published: Oct 28, 2020