Digital transformation continues to accelerate across all industries as organizations seek to increase efficiencies while responding to rapidly evolving trends and end user demands. Healthcare in particular is undergoing dramatic transformations in just about every area of care delivery due to the exponential growth in...
Published: May 04, 2022
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of customer service in acquiring — and keeping — customers.
In its report, Forrester goes in-depth...
Published: Apr 06, 2022
From gaining visibility and agility through automation, to delivering business service health and reducing complexity, AIOps can help you and your team overcome IT challenges and start reaping the benefits your organization wants.
To help you get started on this journey, download AIOps & Visibility For Dummies,...
Published: No Date
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What it showed is that change can happen in an instant and without warning. So, it’s critical to be able to adapt and rise to the challenge.
Throughout this book you’ll see stories from organizations who...
Published: Apr 06, 2022
Legacy ECM solutions simply can't keep up with the way you work today. Work is more mobile, more collaborative, more agile. Business processes must be intelligent. And customer expectations never stop growing.
Fortunately, cloud-based ECM solutions are rising to the challenge. Our new eBook, Box and...
Published: May 13, 2022
Zero Trust is a security framework that aims to enable an organization’s digital business while ensuring data security integrity by providing exactly the right access to the right individuals through the right authority. For this reason, identity security is an essential piece of an effective Zero...
Published: May 30, 2022
Digital Transformation changes expectations: better service, faster delivery, with less cost. Businesses must transform to stay relevant, and data holds the answers.
Many modern enterprises struggle to achieve their digital transformation goals because their data and applications are disconnected. Islands of infrastructure...
Published: Feb 08, 2022
Developing better marketing creative based on data-inspired insights can double revenue, according to a study by McKinsey in association with the Cannes Lions Festival and the Association of National Advertisers.
When McKinsey surveyed over 200 chief marketing officers (CMOs) and senior marketing executives as part of...
Published: May 30, 2022
We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how they have adopted a headless architecture, artificial intelligence, personalization, and more. Digital commerce has seen 10 years of growth in a matter of months. From the wealth of information we surface in this report,...
Published: Jun 01, 2022
A global survey of 600 technology decision-makers conducted by MIT Technology Review Insights, in association with VMware, finds that most organizations in Asia-Pacific and the world over had largely prepared for the online commerce and remote working the pandemic made compulsory. More than three-quarters of Asia-Pacific...
Published: Jun 20, 2022
Predict business outcomes, drive value, increase developer productivity, and accelerate innovation in your organization by reconsidering how your business builds intelligent applications. Read the IDC whitepaper from AWS and Nvidia to learn how Amazon SageMaker and deep learning on AWS help solve typical development challenges...
Published: Apr 25, 2022
Healthcare has a customer experience problem, and it’s impacting both care quality and the bottom line.
With digital engagement tools and a strong cloud-based infrastructure, the fullcycle consumer experience available to airline frequent flyers and Amazon retail shoppers can now remove the friction of interacting...
Published: Mar 21, 2022
Help your workforce prepare for what’s next.
An agile, ready workforce can help your organization take on new challenges in a fast-changing world.
In this whitepaper, get insights from the i4cp Workforce Readiness report on how to accelerate workforce readiness by:
Developing a learning culture of...
Published: Apr 22, 2022
Read the Rockwell Automation and ISMG research report: Cybersecurity Preparedness in Critical Infrastructure.
Critical Infrastructure organizations increasingly realize that downtime from cyberattack can be catastrophic. The Colonial Pipeline ransomware attack, for example, resulted in 5 days of downtime,...
Published: Jun 22, 2022
