This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process...
Published: Oct 05, 2020
Is your IT service delivery future ready? The key to digital transformation is a hybrid cloud platform that operates consistently across any cloud, any app, and any device.
Download the eBook to learn why VMware Cloud Foundation™ is the market-leading hybrid cloud solution that works consistently across...
Published: Jan 14, 2021
Organizations must empower, inspire, and enable their employees to serve their customers better. And employees want the best technology, devices, and applications at their fingertips to do so.
All workers have an identity, which is shared across their values — and this is exactly what organizations...
Published: Nov 03, 2020
Leveraging VMware Cloud on AWS, IT decision-makers can accelerate their transition to the cloud by migrating applications with minimal risk and complexity, and modernizing them with Kubernetes, native AWS services and DevOps tooling. The path is simpler, more secure, less disruptive and less expensive than ever. Here’s...
Published: Nov 09, 2020
The modern enterprise lives in a multi-cloud world, where delivery of infrastructure resources and IT services is expected in real time. Infrastructure and operations teams must, in turn, respond to the needs of the business rapidly. The result, all too often, is infrastructure complexity and “sprawl” –...
Published: Nov 12, 2020
The decision of where to run applications has grown steadily more complex and cloudier over the past decade. On the heels of the transition from physical to virtualized infrastructure, public and private cloud infrastructure consumption models came to the fore.
Cloud consumption allows end-users to provision,...
Published: Nov 12, 2020
Legacy infrastructures are a roadblock to innovation, despite most service providers being heavily reliant on their performance. It has become critical for service providers to find the right balance between transforming legacy technologies and investing in modern technologies that can provide the speed and agility needed...
Published: Nov 23, 2020
When a disruption occurs that can impact the workplace, it is essential that businesses have alternative means for their employees to continue working, including remote working policies. And organisations that take steps today to improve how their employees work from home can realise numerous benefits, particularly when...
Published: Jan 15, 2021
Can you support legacy and modern workloads? Can you bridge the gap between data center and cloud tools and processes?
VMware commissioned a study of 301 organizations across the Asia Pacific region, including Australia, New Zealand, China, India and Japan, and uncovered 4 key trends:
Cloud Trends:...
Published: Jan 14, 2021
How can your business respond to a more disruptive world? By gaining flexibility, agility and awareness. That requires using data and analytics to uncover more of the unseen – and acting early enough to make an impact.
Ultimately, if you put the right processes into place, you can learn to thrive when others...
Published: Oct 21, 2020
A majority of companies worldwide have an ad-hoc telecommuting policy. Most organisations likely adopted these procedures to temporarily accommodate a valued employee, or group of employees, unable to work at a physical office location for some reason. This practice has resulted in many businesses never intentionally...
Published: Jan 15, 2021
Across the State of Qatar – in football stadia and landmark buildings, on highways and critical infrastructure sites, and in Plant Machinery and Vehicle (PMV) facilities – hundreds of employees are sharing thousands of documents. All to ensure that AlJaber Engineeringv’s (JEC) multi-million dollar construction...
Published: Jan 18, 2021
For almost 30 years, enterprises have relied on the remote access VPN to connect remote users to the internal LAN. But the way users work has changed. They can now use the cloud to connect to any application, on any device, and from anywhere—without the need for a VPN.
We now live in a world of cloud and mobility,...
Published: Jan 18, 2021
Prior to the pandemic, enterprises were actively migrating private applications to public clouds as well as enabling some users to access applications from any location and from any device. In response to the global crisis, employees and enterprises quickly embraced this new flexible style of working to an even greater...
Published: Jan 18, 2021