This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process...
Published: Oct 05, 2020
In the decade since the 2009 economic downturn in the UK, there have been a number of changes in the construction industry. With consolidation in the sector and intensification of competition, companies have found themselves having to identify technology to help them become more efficient not only in the bidding process...
Published: Jan 18, 2021
Can you support legacy and modern workloads? Can you bridge the gap between data center and cloud tools and processes?
VMware commissioned a study of 301 organizations across the Asia Pacific region, including Australia, New Zealand, China, India and Japan, and uncovered 4 key trends:
Cloud Trends:...
Published: Jan 14, 2021
For almost 30 years, enterprises have relied on the remote access VPN to connect remote users to the internal LAN. But the way users work has changed. They can now use the cloud to connect to any application, on any device, and from anywhere—without the need for a VPN.
We now live in a world of cloud and mobility,...
Published: Jan 18, 2021
When a disruption occurs that can impact the workplace, it is essential that businesses have alternative means for their employees to continue working, including remote working policies. And organisations that take steps today to improve how their employees work from home can realise numerous benefits, particularly when...
Published: Jan 15, 2021
Organizations must empower, inspire, and enable their employees to serve their customers better. And employees want the best technology, devices, and applications at their fingertips to do so.
All workers have an identity, which is shared across their values — and this is exactly what organizations...
Published: Nov 03, 2020
Prior to the pandemic, enterprises were actively migrating private applications to public clouds as well as enabling some users to access applications from any location and from any device. In response to the global crisis, employees and enterprises quickly embraced this new flexible style of working to an even greater...
Published: Jan 18, 2021
The coronavirus pandemic has left the world looking very different at the end of the quarter than it did at the beginning. For starters, millions of workers are out of the office and working from their homes. This change in scenery, combined with safe social distancing efforts that help prevent the spread of COVID-19,...
Published: Nov 09, 2020
Today’s most potent cyber threat isn’t a zero-day vulnerability, new malware or the latest exploit kit. It’s your own users. That’s because today’s attacks target people, not IT infrastructure. No matter what form they take, most cyber attacks need a human victim to help activate them. They...
Published: Nov 24, 2020
A critical business edge comes from employees who are engaged, inspired and happy–thanks to the right technology.
At a time when digital businesses are disrupting industries in stunning fashion, the importance of skilled and talented employees has never been greater. Successful companies have workforces that...
Published: Nov 03, 2020
Illumio was named a Leader in Forrester’s latest Wave report evaluating the top Zero Trust platform providers. Out of 15 vendors, Illumio received the highest scores in the three primary categories.
Zero Trust priorities have evolved in 2020 to require solutions that secure your remote workforce with an...
Published: Jan 18, 2021
For today’s modern IT organizations, applications are driving both digital transformation and business success. Combined with the sudden global shift to a world increasingly more dependent on remote engagement, enterprises and government agencies are turning their attention from being cloud curious to being cloud-first...
Published: Jan 14, 2021
There has been lots of hype around the increasing role that machine learning, and artificial intelligence more broadly, will play in how we automate the management of IT systems. Whether it's labelled as Intelligent Infrastructure , AIOps, “self-driving IT”, or even private cloud, the aim is the same: to...
Published: Dec 22, 2020
Across the State of Qatar – in football stadia and landmark buildings, on highways and critical infrastructure sites, and in Plant Machinery and Vehicle (PMV) facilities – hundreds of employees are sharing thousands of documents. All to ensure that AlJaber Engineeringv’s (JEC) multi-million dollar construction...
Published: Jan 18, 2021