ServiceNow ® Field Service Management is a cloud-based solution that connects field service to other parts of the organization to improve operations efficiency and raise overall customer satisfaction. A more tightly knit integration to customer service as well as other IT-centric departments enable businesses to proactively...
Published: Apr 06, 2022
Amid constant changes, businesses must move rapidly to embrace new work styles. Recent research suggests that over 90% of enterprises are accelerating cloud adoption plans due to the COVID-19 pandemic. While no two transformations are the same, breaking down the effort into two stages has proven beneficial. Read ...
Published: Apr 21, 2022
Ask someone how they feel about a company, and they’ll have an immediate response. All too often it’s a negative one, based on poor customer service. Turn that notion around by reading this ebook and learning how to drive great experiences by resolving customer issues or requests end-to-end
Published: Apr 13, 2022
Enterprises are adopting hybrid IT, Industrial Internet of Things (IIoT), and 5G to gain operational agility. These tools help them build composable and scalable architectures that interconnect distributed branches, campuses, on-premises data centers, and multi-clouds into a unified network.
Read now to discover more...
Published: May 04, 2022
The need that DNS (the domain name system) was
created to address seems simple enough: where can
I find this digital asset? A query is routed to a DNS server, which responds with an answer. Simple. But it's not.
This whitepaper pulls back the curtain to explore what is actually involved in delivering each...
Published: May 03, 2022
Digital business depends on scalable and resilient digital infrastructure, modern data-intensive applications, and autonomous service operations. Self-driving and self-healing service operations represent a new generation of highly automated and business-driven change and incident management, asset optimization, and support...
Published: Apr 13, 2022
Welcome to The Gorilla Guide To…® Moving Forward in a Work-from-Anywhere World, Foundation Edition. This book explores the changes in working habits and arrangements that companies and organizations have made in response to the global pandemic, and the computing technology and infrastructure changes that have—and...
Published: Feb 04, 2022
Digital Transformation changes expectations: better service, faster delivery, with less cost. Businesses must transform to stay relevant, and data holds the answers.
Many modern enterprises struggle to achieve their digital transformation goals because their data and applications are disconnected. Islands of infrastructure...
Published: Feb 08, 2022
Creating a data strategy has become a top priority for most leading organizations. From developing new customer experiences to building new revenue streams, data can be a guiding light towards the right decisions.
Rahul Pathak, VP of Analytics at AWS, explores the concept of data-driven organizations and introduces...
Published: Apr 06, 2022
E-commerce has been shaping buying trends for the past 20 years. But surprisingly, the global B2B e-commerce market ($6.64 trillion in 2020) is around double the size of the B2C e-commerce market ($3.67 trillion).
Enabling B2B customers to reorder products more efficiently has therefore become a key element of a manufacturer’s...
Published: Apr 06, 2022
As networks become more complex and distributed, detecting and responding to threats has become increasingly difficult. Addressing this through a “best of breed” or “point product” approach1 has led to security sprawl that complicates management, fragments visibility, and limits the ability of organizations...
Published: May 04, 2022
Though sales and operations planning (S&OP) originally aspired to bring business functions together for a more collaborative approach to business planning, today’s S&OP is most often used to address gaps between supply and demand. It can and should do much more. Increasing disruption in the business environment...
Published: May 04, 2022
The importance of working seamlessly with people inside and outside your financial institution — from customers and accountants to stakeholders and corporations — can't be overstated.
Still, outdated infrastructures (sometimes decades old) hold many firms back, chipping away at their bottom line, staff...
Published: May 13, 2022
Businesses have the opportunity to unlock significant value across the organization with the help of machine learning and AI.
Follow the proven path to machine learning success. Read the Machine Learning Journey eBook to discover:
The full machine learning journey in 6 steps
How to transform investments...
Published: Apr 25, 2022
