Delivering a great customer experience is essential in
any business. It drives loyalty, customer retention and,
by extension, revenues and profits.
Done well, it can be a company’s point of difference,
providing a competitive edge.
Read now to discover why technology hasn’t solved customer service...
Published: Jun 01, 2022
The average number of misdirected emails is almost always higher than IT leaders estimate, making it much more important to understand the consequences of a misdirected email and how to prevent them.
Read the Brief to learn more.
Published: May 27, 2022
Application Programming Interfaces, or APIs, were developed to streamline the way digital ecosystems communicate and interact with each other. At their core, APIs abstract the complexity of connecting multiple disparate systems. This allows developers to integrate third-party content or services quickly and easily into...
Published: May 23, 2022
Learn how organizations can use agile financial systems to facilitate subscription growth by supporting new business models and reacting quickly to new opportunities.
Published: Apr 20, 2022
With change the only constant today, hospitality leaders need a better way to accelerate digital transformation efforts and build out an agile infrastructure. Read this eBook to find out how you could benefit with a single cloud-based system for finance, HR, planning, and analytics with Workday. Read now.
Published: May 17, 2022
Building a modernized, customer-centric quote-to-cash process is more important than ever for technology and media companies.
Learn how Workday can help your organization streamline Q2C to become more agile in this eBook.
Published: May 17, 2022
Findings from our research shows that users want modern tools to improve performance, and many already have the skills to use emerging technologies, but there’s still work to be done by organizations to provide them.
Download to discover the key findings.
Published: Apr 04, 2022
This MIT Tech Review Insights Report explores how organizations are using data to drive business value, especially during turbulent times such as the Covid pandemic.
Published: May 09, 2022
Is modern headless commerce right for you? Of course, modern headless commerce isn’t right for every business. You need to have either a skilled IT team or the resources to hire a systems integration partner. And your organization must have a clear idea of what your unique, branded experience will look and feel...
Published: Jun 01, 2022
A global survey of 600 technology decision-makers conducted by MIT Technology Review Insights, in association with VMware, finds that most organizations in Asia-Pacific and the world over had largely prepared for the online commerce and remote working the pandemic made compulsory. More than three-quarters of Asia-Pacific...
Published: Jun 20, 2022
Read this report to learn how banks and financial institutions can modernize their back office by improving visibility, time-to-information, and decision-making. Explore how creating more agility to make investments for the future can satisfy a new generation of customers with modern needs.
Published: May 27, 2022
Read this report to discover how CISOs and senior cybersecurity professionals are planning to accelerate automating cybersecurity in different use cases as the global economy recovers from the pandemic.
As the distributed workforce creates an expanded threat...
Published: May 27, 2022
Gaining unified visibility into application traffic across multi-cloud, hybrid cloud and data center environments has remained elusive — until now. Learn how Illumio CloudSecure provides real-time visibility and control for these environments without the need for software agents.
Published: Jun 07, 2022
Ask someone how they feel about a company, and they’ll have an immediate response. All too often it’s a negative one, based on poor customer service. Turn that notion around by reading this ebook and learning how to drive great experiences by resolving customer issues or requests end-to-end
Published: Apr 13, 2022
