Amazon Web Services: AWS

How to Maximize Results with a Cloud Contact Centre, Featuring Aberdeen Research

Published by AWS

What are the challenges, reasons, and considerations for companies moving from on-premises and hybrid contact center solutions to the cloud? With the speed of technology today there are a number of factors that need to be taken into account to ensure you make the right decisions.

In this tech talk, Omer Minkara, VP & Principal Analyst at Aberdeen, will share findings from new research on how a cloud-based omni-channel solution influences contact center success. He will also share insights on what best in class, average, and laggard contact centers should do to gain maximum cost and productivity efficiencies.

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