The continuous improvement with the capabilities of business technologies – like cloud computing and ERP systems - has led to more and more public sector organizations adopting these new technologies. Relying on them to help improve citizen services against a backdrop of emergent challenges and
But the COVID pandemic has put an end to this trend of gradual adoption. Modern digital systems have rapidly shifted from a strategic choice for the forward thinking to a non-negotiable element of effective service delivery.
In this e-guide, we’ll be exploring the challenges inherent in the public sector in a post-COVID world. And examining how digitization will form a key part of the foundation for both ensuring effective service delivery and readying organizations to meet future crises.