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Autonomous Service Operations Checklist: Five Imperatives for Digital-First Business Success

Published by ServiceNow

Digital business depends on scalable and resilient digital infrastructure, modern data-intensive applications, and autonomous service operations. Self-driving and self-healing service operations represent a new generation of highly automated and business-driven change and incident management, asset optimization, and support services. They are driven by business policies and architected for consistency across cloud, datacenter, and edge platforms. Unlike traditional asset tracking and change control procedures, autonomous service operations are built for digital business environments that scale and adapt quickly as DevOps teams continuously introduce new innovations, employees work from anywhere, and customers demand personalized online experiences.

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