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Five AI-powered strategies from innovative brands

Published by NICE

This eBook explores how innovative brands are leveraging AI-powered strategies to transform customer experience (CX) and drive measurable success. By harnessing AI-driven automation, real-time analytics, and behavioral insights, organizations can accelerate self-service, augment employee performance, and deliver organization-wide improvements. The content highlights the role of AI in reducing customer effort, resolving high-risk complaints proactively, and improving operational efficiency. Through real-world examples, it demonstrates how businesses can integrate AI into their CX strategies, enabling smarter decisions, seamless automation, and elevated customer satisfaction, positioning them for sustainable growth in a competitive landscape.

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Related Categories Analytics, Visual Analytics, Artificial Intelligence, Generative AI, Deep Learning, Cognitive Computing, NLP, AI Ethics, Machine Learning Models, AI in Business, AI-powered Analytics, AI in Healthcare

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