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State of Customer Conversation 2024

Published by LivePerson

The LivePerson 2024 State of Customer Conversations report highlights the transformative role of AI in enhancing customer engagement. It reveals how businesses use AI-powered conversational tools to automate interactions, improve response times, and deliver personalized experiences. The report identifies an "AI gap," where consumer trust lags behind business enthusiasm, emphasizing the need for human oversight and ethical AI use. With AI enabling scalable, data-driven customer service, businesses are poised to improve operational efficiency and foster loyalty in competitive markets.

 

 

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Related Categories Artificial Intelligence, AI Ethics, AI in Business, AI-powered Analytics, Business & Enterprise Solutions, AI Applications, Computer Vision, Cloud Computing, Business Intelligence, Data Management, Workflow Automation, Collaboration Tools, Healthcare

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