ServiceNow
flow-image

CCO: Navigate the era of new customer expectations

Published by ServiceNow

A guide to maximizing customer engagement and revenue streams

As a CCO, you’ve embraced how technology has redefined your industry. Technology has been the biggest enabler, and the biggest factor in driving future change within customer service. But when most agents require four or more applications to resolve customer issues, and customers continue to see the personal being removed from the process, it’s clear that most enterprises still haven’t maximized on opportunities around engagement and efficiency.

In this guide, we’ve pulled together key use cases to help you bravely navigate the era of new customer expectations. In addition, we’ll also address the challenges around:

  • Expanding need to make processes and services more efficient.
  • Addressing shifting expectations around personalization, proactivity, and preventative engagement models.
  • Reducing costs and creating new streams of revenue.

Download this ebook now and join your fellow customer service leaders in embracing the challenges ahead.

Download Now

box-icon-download

Required fields*

Please agree to the conditions

By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@headleymedia.com.

Related Categories Human Resources, Business Analytics, Sales & Marketing, Predictive Analysis, Customer Segmentation, Lead Scoring, Marketing Automation, Personalization, Sales Forecasting, Social Media Analytics, Customer Insights, Ad Targeting, Supply Chain & Manufacturing

More resources from ServiceNow