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Put AI to work to elevate customer experiences

Published by ServiceNow

For customer service operations and field service management, generative AI (GenAI) is the key to delivering exceptional customer experiences, streamlining support processes, and boosting productivity.

Without it, teams are stuck manually handling tasks and communicating with other departments via a variety of platforms and processes. The result is often poor customer experience and uninspired and burned-out team members.

GenAI-powered Now Assist for Customer Service Management and Now Assist for Field Service Management are purpose-built to help you build delightful customer and service agent experiences.

Let ServiceNow help you take your important next steps to speed up resolution times, improve agent productivity, empower field service reps, and create brand evangelists from your customer base.

Read this guide to discover how GenAI can help you delight your customers and the teams who serve them by:

  • Streamlining operations with intelligent automation
  • Delighting customers with natural language self-service
  • Empowering agents with case summaries and actionable insights
  • Informing field service reps with essential data via mobile devices
  • Democratizing app creation through natural language no-code development

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Related Categories Artificial Intelligence, Generative AI, AI in Healthcare, Computer Vision, Image Recognition, Object Detection, Facial Recognition, Image Segmentation, Video Analytics, Augmented Reality (AR), Virtual Reality (VR), Visual Search, Image Processing

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