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Gartner® Predicts 2024: AI’s Impact on the Employee Experience

Published by ServiceNow

AI is reshaping workplaces at a faster pace than most organizations anticipate. With generative AI (GenAI) at the forefront, businesses need to act swiftly to harness a more productive digital employee experience.

In this report, you'll uncover key findings on how AI is accelerating employee proficiency, enhancing digital dexterity, and transforming productivity across industries. Gain strategic insights into managing the AI-driven shift, including recommendations for building interdisciplinary approaches, setting realistic expectations, and maximizing AI’s value.

With a profound impact on how work gets done, Gartner predicts best practices for GenAI’s imperative organizational change management.

Read the full report to explore more on the effective use of AI for the future of work.

Gartner, Predicts 2024: AI’s Impact on the Employee Experience, by Matt Cain, Stephen White, Nicole Greene, Christopher Trueman, Anushree Verma, Suzanne Schwartz, 9 January 2024.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used here in with permission. All rights reserved.

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Related Categories Generative AI, AI in Business, Customer Segmentation, Lead Scoring, Inventory Management, Predictive Maintenance, Logistics Optimization, Quality Control, Supply Chain Visibility, Manufacturing Analytics, IoT in Manufacturing, Smart Factories, Healthcare

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