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The Total Economic Impact™ Of ServiceNow HR Service Delivery

Published by ServiceNow

HR service delivery is a growing area of an organization’s tech infrastructure that can optimize this employee journey and lower the cost to serve employees.

To better understand the benefits, costs, and risks associated with HR Service Delivery investment, Forrester interviewed six representatives with experience using HR Service Delivery.

For the purposes of this study, Forrester aggregated the interviewees’ experiences and combined the results into a single composite organization that is a global B2Cb organization with 35,000 FTEs and revenue of $10 billion per year.

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Related Categories Human Resources, Talent Acquisition, Employee Engagement, Performance Management, Learning & Development, Workforce Analytics, HR Automation, Employee Onboarding, Diversity & Inclusion, Remote Working Solutions

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