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A CDO’s guide to solving customer data fragmentation & elevating CX

Published by Informatica

Is fragmented customer data hindering your organization’s customer experience (CX)? 38% of businesses struggle with data fragmentation, siloed systems and/or tech integration challenges, so it’s an issue many organizations are up against. What can CDOs like you do to overcome these hurdles and equip teams with a 360-degree view of the customer?

Four detailed steps guide CDOs on deploying AI-powered data orchestration to boost customer loyalty and support CX initiatives with AI-ready data.

Download this eBook to learn:

  • Effective strategies to break down customer data silos and enable personalized experiences
  • Why data quality has such a big impact on customer engagement
  • How AI-powered insights help you achieve the full value of your CX initiatives

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Related Categories Artificial Intelligence, AI in Business, AI-powered Analytics, AI in Healthcare, Sentiment Analysis, Text Mining, Speech Recognition, Machine Translation, Language Models, Text Summarisation, Information Retrieval, Chatbots, Computer Vision

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