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Leadership trends report: customer experience roadmap 2022-2025

Published by ServiceNow

Leaders have always needed to innovate to meet demands from the business and customers, but recently customer experience has been reimagined for an increasingly digital, contactless world. Customer service no longer just needs to meet a high standard. It needs to be exceptional to provide the experiences customers want. Read this report to discover the three biggest customer experience trends of 2022, the challenges they present, and how to turn these challenges into real opportunities.

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Related Categories Applications, Service Management, Databases, Cloud Computing, Software, Databases, Best Practice for Storage, Enterprise Resource Planning, Analytics, Artificial Intelligence (AI), Digital Transformation, Employee Experience, Experience Management, Connectivity, Compliance, Data Management, Collaboration, Analytics and Information Management (AIM), Internet of Things (IoT), Workflow, Software, Budget, Return on investment (ROI)

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