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What to consider for your unified communications RFP

Published by Dialpad

A strong RFP is essential to finding a unified communications solution that meets your needs for reliability, scalability, security, and integrations. As businesses outgrow legacy systems, the shift to cloud-based platforms that unify voice, video, messaging, and integrations is becoming critical.

This guide provides a checklist of essential questions to help you choose the right UCaaS solution. Topics include:

  • Voice & Call Management: Does the solution offer seamless call routing and device switching?
  • Collaboration Tools: Can users easily start meetings from messaging threads?
  • AI & Analytics: Does AI provide features like real-time transcription and call summaries?​
  • Security: Is the solution compliant with standards like SOC II, GDPR, and HIPAA?

Download the checklist to set your organization up for long-term success and seamless collaboration.

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